Jira local URL (Optional)

Owned by Pablo Beltran (Unlicensed)
Last updated: Sept 23, 2020 by Pablo Beltran
2 min read

This feature is intended for REST-based APIs integration. Since all the Jira applications (Core, Software and Service Desk) are integrated via Java API you can skip this section, unless you are using some of our third-party app integrations.

Since the 7.4.10 version, a new feature is provided to support third-party integrations via REST API.

By default, the Driver uses the Jira base URL in order to make any REST call. This causes issues in some common configurations like this:

 

The user’s browser resolves the domain names (www.company.com) against a Domain Name Server (DNS 1) to get the IP 1.

 

When the app (that is installed on Jira) makes a similar call, the Jira host uses a different DNS 2. In many organizations, the (Jira base URL) proxy’s name is not configured in the DNS2, therefore the call fails throwing a Unknown Host Name Exception.

 

There are several ways to resolve this:

  1. add the proxy name to the Jira’s /etc/host file.

  2. add the proxy name to the DNS 2

 

However, some networ administrator are reluctant to do those changes.

 

The Jira Local URL feature helps to resolve this issue as the app uses it instead of the regular Jira Base URL:

This allows the Jira administrators to resolve this issue without asking any network administrator for any change.

The Jira Local URL must be provided.

I.e:

 

http://localhost:8080/jira