Service Level Agreement

We will try to providing consistent and responsible support to all our customers. We'll make our best effort to respond to your request bugs within 1 business day after receiving your issue opened in our public Jira instance. 

Other Channels to get support:

• As mentioned above, the recommended channel is our public Jira instance (Registration required)
• Alternatively, by email to
  • atlassian@marketplace.expert (recommended for all the apps)
  • contact@kintosoft.com (old account for Links Hierarchy apps)

• Ask for community help at answers.atlassian.com by including the app key (We scan it from time to time searching for users' questions about our apps, but it is not guaranteed)

We currently do not provide phone support.

We also invite you to browse product documentation.