Troubleshooting

500 HTTP Error: Invalid Session

By default, JIRA administrators must log in on JIRA twice to access to the administration configuration stuff.

This is the second login detected by BIRT and the current user's session invalidated and the reports running on JIRA will stop to work. Of course, this affects JIRA administrators only. The rest of the users are not affected by this issue.

This behavior can be fixed by:


ClassCastException

After the BIRT app is updated on JIRA, the BIRT reports stop to work and error message is displayed (or not):

This affects the BIRT app 1.5.0 and below as the Axis Server was not stopped when the plugin was disabled (or re-installed) forcing to re-start JIRA.